Comedian Vir Das says Air India didn't provide a wheelchair for his wife recovering from a fractured foot despite it being pre-booked.
Vir Das says his wife, with a fractured foot, was given poor treatment, and not provided with a wheelchair.
Comedian Vir Das says Air India didn't provide a wheelchair for his wife recovering from a fractured foot despite it being pre-booked.
In a post on X, Das criticised the airline's treatment towards him and his wife. He mentions having paid Rs 50,000 each for two seats, with Pranam and a pre-booked wheelchair in the flight from Mumbai to Delhi on Monday evening but faced multiple issues during the journey.
"My wife and I book Pranaam and a wheelchair because she바카라™s got a foot fracture that바카라™s still healing. We바카라™re flying to delhi. 50grand a seat. Broken table, broken leg rests, her seat is stuck reclined, won바카라™t straighten fully. Were told the flight is 바카라˜newly refurbished바카라™," He says in the post.
He goes on describing his experience while getting off the flight.
"I ask the air hostesses at the front of the plane to assist my wife while I carry four bags. Silence and a clueless look at each other."
"My wife with a fracture makes it down the stepladder. I tell an Air India staff member at the bottom near the buses what happened. He says 바카라œsir kya Karein바카라¦sorry.바카라
He says, later, he had to grab a wheelchair himself, and take his wife to the baggage claim with no help from the staff.
After Das' post, the airline released a statement, saying that they have taken note of the matter with concern.
In its official statement, Air India states "The operating cabin crew offered to assist the guest, including deplaning by using the 'ambulift' assigned to the aircraft as per SOP, but the delay바카라”not denial바카라”in providing wheelchair assistance was due to unusually high demand for wheelchairs and staff at that time."